FAQ


CONTACTING THE RAG COMPANY

CREATING AN ACCOUNT

PLACING AN ORDER

 

SHIPPING

RETURNS & EXCHANGES


CONTACT US
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cleanarrow.jpg How do I contact The Rag Company?

Email or call us at 1-208-888-6821 from 8am to 5pm MST, Monday-Friday, and 11am to 3pm MST on Saturdays. (Leave a voicemail or send an email during non-business days or hours)

cleanarrow.jpg Store Location

The Rag Company is primarily an online-based business, but we also feature a storefront location at 5430 W State Street, Boise, ID 83703 for customers in the Boise area. We also offer local delivery on orders of $100 or more for a small fee. (Based on proximity)

CREATING AN ACCOUNT
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cleanarrow.jpg Why should I create an account on TheRagCompany.com?

Creating an account is completely optional. It allows you to store your billing and shipping addresses to make the ordering process faster the next time you shop with us. This information is guarded by a password chosen by you, and no one else will have access to it. You can also save your credit card information to your account, but only you will have access to that information.  FYI - You do not have to create an account to place an order.

cleanarrow.jpg What if I lose my password or forget my username?

Passwords and usernames are not recoverable. We suggest you make a note of your password and username, or choose something you can easily remember.  FYI - You do not have to create an account to place an order.

cleanarrow.jpg If I create an account at The Rag Company's online retail site (TheRagCompany.com), am I also registered on The Rag Company's online wholesale site (WholesaleMicrofiber.Company)?

No. TheRagCompany.com retail site and The Rag Company's wholesale site (WholesaleMicrofiber.Company) are two separate sites that are not directly connected and unable to share that information. You will need to create an account on each site.

PLACING AN ORDER
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cleanarrow.jpg How do I place an order?

You can place your order online through our secure website, purchase product at our store location, or place it over the phone at no charge. If you are looking to place a Wholesale / Distributor order, you can choose one of the following methods: 1) order from our wholesale website (wholesalemicrofiber.company); 2) email your order to sales@theragcompany.com, or 3) call (208) 888-6821 from 8am to 5pm, (MST) M-F or from 11am to 3pm on Saturdays. (Leave a voicemail during non-business days or hours)

cleanarrow.jpg How do I use a coupon code?

When you are ready to checkout, view your shopping cart and click checkout. On the next page you will enter your billing and shipping information and a coupon code in the space provided. The code will automatically apply the discount to the applicable items in your shopping cart. Only one coupon code may be used per order.

cleanarrow.jpg Do you charge a sales tax?

For 49 US states and all international orders there is no applicable sales tax.  However, we are required to charge a 6% state sales tax to customers shipping within Idaho.

cleanarrow.jpg How long does it take to process an order?

In-stock items are usually shipped within 12-24 hours of order being placed (the exceptions are orders placed after 1:00pm Saturday through Sunday which will be quickly processed the following Monday morning). Orders placed before 2:30pm MST Monday-Saturday are typically shipped the same day they're ordered. Special orders and custom requests are shipped from the manufacturer and will require more time to ship. Specific information on custom items is available by emailing info@theragcompany.com.

cleanarrow.jpg Is the website secure?

Yes. TheRagCompany.com is served through a secure connection using 128-bit SSL v2/v3 encryption. Every step of the order process is encrypted. Credit cards are verified by a multi-point process based on the customer’s billing address.

We do not under any circumstances trade, sell, or share your information with anyone. Your privacy and security are extremely important to us.

cleanarrow.jpg What is a billing address?

The billing address is where you receive your credit card bill. We must have the correct billing address to process your order. If we do not have the correct billing address, your card will be declined and we will contact you using the phone number or email address you provided us to get the correct address.

cleanarrow.jpg What forms of payment are accepted?

We accept Visa, Master Card, American Express, Discover and PayPal (as well as Cash for in-store purchases - no checks).

SHIPPING
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cleanarrow.jpg Can I ship to a different address than my billing address?

Yes. As you checkout, you will be asked for your billing address and your shipping address if it is different. We must have your billing address to charge your credit card. It is for verification purposes. If you supply a separate shipping address, your order will ship to that address.

cleanarrow.jpg How long will it take to receive my order?

Delivery times vary by location and shipping method chosen. 99% of U.S.-bound online orders receive USPS Priority 2-3 Day Shipping. International orders are also sent via USPS International Priority. Packages that cannot be cost-effectively sent via USPS Priority will be shipped using USPS Parcel-Select, USPS First-Class or UPS Ground at The Rag Company's discretion. Delivery time starts from the next full business day after the order leaves our warehouse. Orders must typically be placed by 2:30 p.m. MST to ship out the same business day.

cleanarrow.jpg Can I schedule a drop-off time?

No. What time your package arrives is determined by the delivery driver’s route in your area.

cleanarrow.jpg Will I have to sign for the package?

Not typically. The driver will usually leave the package unless there have been a high number of claims in your area (driver discretion in those cases). We can send your order with “signature required” by special request with an additional fee charged/collected for this service. Otherwise, The Rag Company and UPS/USPS assume no further liability for missing or lost packages once delivered to the shipping address given at the time the order was placed.  In addition, The Rag Company, USPS, and UPS cannot be held responsble for issues that are the result of incorrect and/or incomplete shipping address information provided by the purchaser.

cleanarrow.jpg Is tracking information provided?

Yes. An email is automatically generated when your package leaves our warehouse. It is sent to the email address you provide when you place your order. If you do not provide an email address, or provide an incorrect one, we cannot send tracking information.

cleanarrow.jpg Why didn’t I receive tracking information?

Spam filters can sometimes block tracking emails. Also, if we have an incorrect email address or no email address, we cannot send tracking information.

cleanarrow.jpg How do you ship?

  • Most orders within the contiguous U.S. ship via U.S. Postal Service. (UPS may be used in instances where USPS is not cost-effective at the discretion of The Rag Company)
  • Most orders to Alaska and Hawaii ship via U.S. Postal Service. (UPS may be used in instances where USPS is not cost-effective at the discretion of The Rag Company)
  • Orders to Puerto Rico ship via U.S. Postal Service.
  • Orders to Military APO and FPO addresses ship via U.S. Postal Service.
  • International orders ship via USPS International unless other arrangements are made.

cleanarrow.jpg What are the shipping rates for the contiguous United States?

We charge a $6 Flat Rate Fee for orders totalling less than $49 (Pre-Shipping). Any order over $49 being shipped within the 50 States has the option of receiving Free Shipping. USPS 2-3 Day Priority is the primary method of shipping, although USPS Parcel Select or UPS may be used at The Rag Company's discretion if USPS Priority is not cost-effective.

cleanarrow.jpg Shipping to Hawaii, Alaska and military addresses?

Yes! See above. USPS Priority is the primary method, although USPS Parcel Select or UPS may be used at The Rag Company's discretion if USPS Priority is not cost-effective.

cleanarrow.jpg What are the shipping rates for Canada, Mexico & other International destinations?

          Shipping on international orders will vary. International online-retail-order customers can calculate their shipping by using the associated functionality of the online shopping cart. We ask that international customers place an order on the website and choose International Shipping for the shipping option. The shipping rates match current USPS International pricing and are determined by a combination of product weight, product dimensions and the shipping destination.
  • The Rag Company is not responsible for any additional duties, taxes, brokerage fees, or tariffs
  • The Rag Company cannot control delivery times to international destinations
  • The Rag Company cannot be held responsible for damaged packages once they leave the freight forwarder
RETURNS & EXCHANGES
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cleanarrow.jpg What is the return policy?

  • Items must be returned within 30 days in like new condition (unused and unwashed) with original packaging. To return an item, call us at (208) 888-6821 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted.  Return shipping costs are the responsibility of the purchaser except as noted below
  • All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed the $6.00 flat-rate
  • The cost of the returned items, minus all associated shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit
  • If you have received a defective item, please contact us at (208) 888-6821

cleanarrow.jpg Are there any items that cannot be returned?

Custom-made items cannot be returned. These items are made for your specific needs. Please verify that the information provided for a custom item is correct before placing your order. Custom items are noted as such on the product page. We can only accept returns on custom items in the event of a manufacturer error.

cleanarrow.jpg Who pays for return shipping costs?

The Rag Company covers return shipping costs if the return is due to a manufacturing defect or as a result of our error, otherwise return shipping costs are the responsibility of the purchaser. We will provide you with a pre-paid USPS or UPS label to return the product(s) to us in this situation. Items returned for reasons other than defect or Rag Company error will not be provided with a pre-paid return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect/wrong product".  If a returned product we receive is determined to not be defective or not the result of an error by The Rag Company, all associated return shipping costs we have paid for will then be charged back to the customer

cleanarrow.jpg Can I exchange an item?

Yes, so long as it is unused. Please call us at 1-208-888-6821 and let us know that you will be returning an unused item and what item you would like instead. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.

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